Help center
Every way to an answer in one place: guides, common questions, the community on Discord, and a ticket that goes straight to the team.
Sign in to open a ticket
A ticket belongs to your Discord account, so nobody else can read it and you do not need a new password. We only learn your Discord name and which servers you manage.
No Discord account any more?
Write to info@zomby.io. Cancelling and withdrawing work without signing in, with the two links below.
Common questions
The bot does not react. What can I do?
First look at the status page, in case something is down right now. Then open Server Check in your server’s dashboard: it finds what is most often the cause, such as missing permissions or a role in the wrong place, and can fix much of it with one click. If that does not help, open a ticket and name the server.
How do I add ZombyIO to my server?
Click “Add to Discord”, pick the server and confirm. ZombyIO posts nothing and changes no settings when it joins. Moderation commands work from the start for members with the matching Discord permission, and everything else waits in the dashboard until you set it up.
Is ZombyIO really free?
Yes. All seventeen features work on the free plan: moderation, auto moderation, anti-bot protection, welcome messages, auto roles, levelling, reaction roles, YouTube notifications, Twitch alerts, patch notes, Stream Drops, tickets, server logs, triggers, giveaways, starboard and blueprints. Premium raises limits; it does not unlock the basics.
How quickly do I get an answer to a ticket?
We do not promise a fixed time. Withdrawals come first, then cancellations and payments, then the rest by how long they have waited. You do not have to keep checking: you get a Discord message and, with a confirmed address, a mail as soon as there is an answer.
Why did the bot not message me about my ticket?
Discord only lets a bot write to people it shares a server with, and only if they allow direct messages from server members. Your ticket page says when Discord refused the message, shows how to fix it, and has a button to try again. Nothing is lost either way: everything is on the ticket page.
Can I cancel at any time?
Yes, online, without contacting anyone. Premium then keeps running until the end of the period you already paid for.
How do I withdraw from a purchase?
Within 14 days, with the withdrawal function linked at the bottom of every page. It needs no sign-in and confirms your statement at once. A purchase made through Discord is handled by Discord.
Do I get an invoice?
For card and other Stripe payments on this website, yes: each one comes with an invoice you can download as a PDF on the billing page. If you subscribe through Discord, Discord bills you and the receipt is in your Discord settings. Gift codes and balance payments come without an invoice.
Does one Premium subscription cover all admins?
Yes. Premium belongs to the server, not to a person. Every admin of an upgraded server can use and configure the Premium features.
What are my support ID and my support code?
The support ID lets the team find your account, and it opens nothing by itself. The support code proves that the account is yours, and changes every 12 hours. You find both in your settings. Give the code only in a conversation you started.
Will the team ever ask for my password?
No. Nobody from ZombyIO asks for your Discord password, a login code, a token or card details. If somebody does, it is not us: do not answer, and report the account to Discord.
How do I download my data or delete my account?
In your settings, both without asking anybody. The export holds everything we store about you, including your tickets. Deleting removes your account at once. Only what the law makes us keep stays, and your settings page says what that is.
Where is my data stored?
On servers in Germany, under the GDPR. No tracking, no advertising, no analytics cookies. Server data is deleted 90 days after the bot leaves a server.